Contact Daleville Water Restoration

What can you do while you wait for the crew in Daleville?

Work through these steps in order, starting with safety, and call as soon as the water stops spreading.

• Stay out of standing water that's touching outlets or extension cords, and keep kids and pets out of that room.
• Find the main shutoff and turn it clockwise until it stops. In a basement it's often next to the water meter, low on the wall that faces the street.
• A pipe that burst in the cold can keep leaking as it thaws. Close the main valve first, then open a faucet to drain the line.
• Water that rises out of a basement floor drain should be handled as contaminated, so stop running water in the house until the crew arrives.
• If water is coming in from outside after heavy rain near the White River, move valuables to a higher floor and stay out of moving water.
• Take rugs and anything stored on the floor out of the wet area, and keep the interior doors open so air can move.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What questions come up on the first call?

The first call takes a few minutes, and most of it is about where the water came from and how far it spread.

• Whether the leak has stopped or water is still coming in.
• Whether it's clean water from a supply line or water that came up from a drain.
• Whether the basement walls are wet or just the floor.
• Whether this happened overnight or in the last hour.
• About how old the house is. A lot of homes in Daleville date from the 1960s, and older plumbing changes what the crew checks first.
• Whether the power to the wet area is on or off.
• The name of your insurance company, if you've already decided to file.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What does the first visit look like?

The visit opens with the source and safety, since drying can't start while water is still coming in.

Every wet area gets a reading and a photo, and that record becomes your photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

What should the crew know about homes in Daleville?

Much of the housing in Daleville dates from the 1960s, and plumbing from that time is old enough that corrosion and joint leaks show up. Typical houses here are two story homes. You'll find full basements and crawl spaces around town, and the crew plans the drying differently for each. Some parts of Daleville sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Older homes in the area can still have galvanized supply lines, which corrode and narrow over time. Mention any of this when you call, and the crew will plan around it.

Does this page cover your part of Daleville?

The Daleville crew covers these neighborhoods:

• Bronco Drive Corridor · built mostly in the 1950s to 1970s, most with basements
• Wayne Street Area · most with basements
• Sorgham Street District · basements are common
• Commerce Road / Route 67 Corridor
• Hickory Lane Area · homes from the 1950s to 1970s, basements are common
• Daleville Road Rural Fringe

Calls from nearby Chesterfield, Middletown, Yorktown, Edgewood, Alexandria, Pendleton, Frankton and Gaston reach the same team. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What should you know before you call?